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    Ebay Etiquette Pt. 1

    posted @ 3/22/2007 03:51:00 PM by Douceswild
    I know that buying and selling items online can be risky but I believe there should be some etiquette involved when doing so. Well I’m about to tell you the tale of my latest Ebay experience.

    Last Tuesday (March 13th, 2007) I purchased a laptop on Ebay from a seller with good feedback. He had twenty-two transactions under his belt with one negative feedback that was classified as a misunderstanding. The seller requested immediate payment after choosing the “Buy It Now” option with no exceptions whatsoever. He also stated that the item would be shipped immediately after payment was made. I was willing to abide by his rules so clicked the button.

    Here’s where my problem begins. I hear nothing from the guy after I make the payment. After a week of requesting the tracking number for my item, which was supposed to be shipped by now according to his listed comment, there was no communication from the guy. Well I figured I got screwed so I sent the seller one final email on March 21st 2007 letting him know that I will began preparations to get my money back through Paypal since I haven’t heard from him. Thirty minutes later he emails me saying that the power cord for the laptop was loose so he purchased another and the laptop was shipped earlier that morning by DHL ground which adds another three to six days. He also stated that he would send me the tracking number the following day.

    Problem 1: If there was a problem with the power cord that should have been listed in the auction so I could have made an informed decision on whether or not I wanted to purchase the laptop.

    Problem 2: Even if I still decided to purchase the laptop, an email letting me know the shipping would be delayed would have been nice. Instead I got no communication for over a week.

    Problem 3: The seller is already a week behind in shipping when he promised it would be shipped immediately after payment. When he finally does decide to ship it, he tells me it will be shipped by ground. He could have least sent it next day or express to make up for the time and inconvenience.

    I’ve sold many things through Ebay over the years. One thing I strongly believe in is that when someone sends me their money for an item then I am obligated to keep them informed as to what is going on with the product they paid for. I have their money already while they are still waiting for their product. When I receive the payment, I immediately let the buyer know when I will ship the item. When I have shipped it, I let them know and send the tracking number. At no point in the process do I want the buyer to have to wonder what is going on with the product they paid for.

    If you guys feel I’m wrong or just being paranoid, then let me know. Have you had a similar experience with online buying? I’ll keep you posted as to what’s going on with the seller and the laptop. Keep checking the site for further news.


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